Refund Policy

Last updated: 25 April 2026

We want you to be happy with BriefMe Pro. If the product doesn’t deliver, you shouldn’t pay for it. This page explains exactly when refunds are available and how to request one.

Short version. 14-day money-back guarantee on your first purchase — full refund, no questions asked. After that, refunds are pro-rated for service outages, and granted at our discretion for billing errors. Cancel anytime to stop the next renewal.

1. 14-day money-back guarantee

For your first paid subscription, you may request a full refund within 14 calendar days of the original charge for any reason. Email billing@briefme.pro from the address on the account. Refunds are issued to the original payment method within 5–10 business days.

2. Renewals

Auto-renewal charges (the second month, second year, etc.) are not automatically refundable. You can cancel future renewals any time from Account → Subscription — cancellation is effective at the end of the current billing period and you keep access until then.

If you forgot to cancel and were charged for a renewal you didn’t intend, email billing@briefme.pro within 7 days of the charge. We will pro-rate a refund for any unused portion of the new period at our discretion.

3. Service-credit refunds

If the Service is materially unavailable for more than 24 cumulative hours in any 30-day window through our fault (excluding scheduled maintenance and incidents caused by upstream sub-processors), you may request a pro-rated refund for the affected period.

4. Annual plans

Cancellation of an annual plan stops the next renewal. We do not refund unused months on an annual plan that has already started, except where the 14-day guarantee in Section 1 applies, or where required by your local consumer-protection law (e.g. the EU 14-day right of withdrawal for digital services not yet consumed).

5. Chargebacks

Please email us before filing a chargeback — in nearly every case we can resolve the issue faster than your bank can. Accounts with an unresolved chargeback may be suspended pending resolution.

6. Refunds we do not offer

For inability to access the Service due to your own infrastructure (network, browser, OS).
For dissatisfaction with AI-generated scenario text or scoring outputs — the Service is informational only (see Terms §7).
For partial use of a billing period beyond the 14-day window in Section 1.
For accounts terminated for a material breach of the Terms of Service.

7. How to request a refund

Email billing@briefme.pro from the email on your account, with:

The Stripe or Razorpay receipt ID (or the date and amount of the charge).
Whether you want a full or pro-rated refund.
The reason — one or two sentences is fine.

We aim to acknowledge within 2 business days and resolve within 7 business days. Approved refunds are returned to the original payment method; banks typically take a further 3–10 days to settle.

8. Changes

We may update this policy. Charges already made are governed by the policy in effect at the time of the charge.

9. Contact

Billing questions: billing@briefme.pro. General support: support@briefme.pro.